About the Client
The client is a leading regional real estate technology company operating a multiple listing platform used by more than 16,000 real estate professionals. The organization builds and maintains its own applications and data-sharing integrations to support agents and brokers.
Challenge
The firm’s small internal IT team handled public cloud, data center, networking, security, and end-user support. With thousands of users and in-house apps, they needed 24/7 eyes on the network. As opposed to just alerts, the client needed human analysis to reduce false positives and ensure real threats weren’t ignored. They were looking for a trusted partner than had proven processes in place to identify and remediate threats in real time, plus the capacity to help support their internal IT team with solutions as needed.
Solution — TWE Solutions
TWE delivered managed security services tailored to the client’s environment including: firewall management, an upgrade to Palo Alto Networks Cortex XDR, and continuous monitoring. They also provided hands-on help with security policies and collaborated to develop a formal incident response plan. The TWE team learned the client’s systems inside and out, so monitoring and escalation aligned to severity, and notifications were made promptly when needed to manage active issues. Infrastructure procurement assistance was also provided as needs evolved.
Results
The partnership between the client and TWE has been instrumental to the company’s ongoing growth. Over the years, TWE has earned the client’s trust through consistent communication, 24/7 network monitoring, and a shared sense of accountability. The company now views TWE as an extension of its own team and knows they can be relied upon to respond with urgency when it matters most and to protect critical systems.
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